MEDAUTO™ — Privacy Policy

We may collect personal information you voluntarily provide, including:

• Full name
• Phone number
• Email address
• Residential or service address
• Vehicle details (make, model, registration, VIN where required)
• Service enquiries, booking details, and communication history
• Payment information (processed securely through approved third-party providers)

We may also automatically collect technical information when you visit our website, such as:

• IP address
• Browser type and device information
• Website usage and interaction data
• Cookies and analytics data

We use your personal information to:

• Respond to enquiries and provide customer support
• Schedule, manage, and deliver mobile automotive services
• Conduct inspections, servicing, repairs, and issue Roadworthy Certificates
• Contact you regarding bookings, updates, or service requirements
• Process payments securely
• Improve our website, services, and customer experience
• Meet legal, regulatory, and compliance obligations
• Send service reminders, maintenance alerts, or updates where permitted by law

Roadworthy Certificate (RWC) inspections require the collection and use of specific personal and vehicle information to comply with Queensland transport regulations. By booking or undergoing an RWC inspection with MEDAUTO™, you acknowledge and consent to the following:

• We collect vehicle details such as VIN, registration, make, model, odometer readings, defect items, and inspection outcomes as required under the Approved Inspection Station (AIS) framework.
• We may collect personal information including your name, contact details, and the inspection address.
• Inspection data, including pass/fail results, defect notices, and certificate information, may be shared with authorised government bodies such as the Department of Transport and Main Roads (TMR) when required by law.
• RWC inspection records are stored securely and retained for the period mandated under Queensland AIS legislation.
• RWC information is used strictly for regulatory compliance, certificate issuance, defect reporting, and record-keeping obligations.
• RWC inspection data is not used for marketing purposes unless you explicitly consent.
• We do not sell or rent inspection information to any third party.

This collection and disclosure of information is necessary to meet legal obligations under Queensland transport law.

Our website may use cookies and analytics tools to enhance user experience and monitor performance.

Cookies help us:

• Understand how visitors use our website
• Improve functionality and usability
• Support essential website features

You may disable cookies through your browser settings, although some features may not function correctly.

We do not sell or rent your personal information.

We may disclose your information to trusted third parties where necessary, including:

• Secure payment processing providers
• Website hosting, IT, and cybersecurity service providers
• Business software platforms used for bookings and service management
• Government or regulatory authorities where required by law
• Approved Inspection Station (AIS) regulatory bodies for RWC compliance
• Professional advisers (legal, accounting) where appropriate

All third parties are expected to handle your information securely and only for authorised purposes.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. While we maintain secure systems and processes, no method of electronic transmission or storage can be guaranteed to be completely secure.

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information. To make a request, please contact us using the details provided on our website.

We may occasionally send service reminders, maintenance updates, promotions, or special offers. You may opt out at any time by contacting us or using the unsubscribe option included in our communications.

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

MEDAUTO™ manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be published on this page with the revised effective date.

If you have any questions about this Privacy Policy or how we manage your personal information, please contact us using the details provided on our website, or call 0485 677 439.